Our members are partnered with a dedicated account manager and an executive advisor who specializes in your role.

  • A customized roadmap to improve each core IT function using data-driven tools & diagnostics
  • Online tools, best practices, and on-demand advisory support for all of your key IT projects
  • Your dedicated executive advisor will help diagnose & drive improvement within your department
  • Work through a Key Initiative Plan to identify top priorities and create a clear roadmap to improve each IT function.

How 2063-Rac Delivers

Our data-driven programs enable IT leaders to objectively measure success, develop an impactful IT strategy, and systematically improve performance year over year.

Capability Maturity Assessment

  • Assess the municipality using the blueprint to qualify processes and activities towards scoring and maturity levels defined
  • End-User Satisfaction Survey
  • Develop the assessment reports and comparative analysis reports based on the assessment data and outcomes
  • Define the process improvement roadmap for the municipality based on the assessment conducted
  • Present the assessment reports and improvement roadmaps to the IT Steering Committee, Executive Committee and Council of the Municipality

blueprints, tools, templates and diagnostic programs

Do-It Yourself:-

Over the Phone, Video Conferencing:-

• Your membership includes phone, video conference access to our team of subject matter experts to guide you through your most challenging technology projects.
• An analyst from the team who wrote the research spends time with you over the phone, at key project milestones, to advise, coach, and offer insight. The service is available across our entire range of projects and core processes.

Expert Analyst Access:-

• For every project you start, we have an expert analyst waiting to help you execute best practices and stay on schedule. It’s on-demand project support when you need it the most.

Workshops and Guided Implementations:-

• Bring 2063-RAC and Info~Tech world-class facilitators onsite or video conferencing to accelerate a critical project and increase project success. Choose from one of our top workshops and guided implementations, as rated by our members, or call us to select from over 300 topics.